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Last updated: 05/10/2023
These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and 124 Etriga Private Limited and/or its subsidiaries and affiliates (“One24, we, us, our”). These terms shall govern the use of the website, mobile application, call centers (collectively referred to as “One24 Platform”) which enables the User to connect with us in relation to the services offered through the One24 Platform ("Services").
Please read these terms carefully before accessing, using, obtaining or availing any products or Services by One24. If you do not agree with these Terms of Use you may refrain from using the One24 Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of One24 Platform and Services.
One24 reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the One24 Platform and Services would be deemed to be an acceptance of these terms and the modifications thereto.
Table of Content
Scope of Services
Eligibility to use
Using the One24 Platform: Account Registration and use
One24 Services
Term & Termination
Terms specifically applicable to Customer
Usage terms
Prohibited Content
Communications
Third Party Links
Insurance
Intellectual Property
Privacy
Sensitive Information policy
Indemnification
No warranty
Limitation of Liability
Refund Claim Period
Modification of these Terms
General Provisions
Scope of Services
One24 through the One24 Platform markets. One24 branded stores, managed and/or owned by third parties (“Channel Partners”) as per agreed terms with One24 or One24 as the case maybe to help the Users avail the shopping Services right ( One24’s Service). One24 Platform offers Services to its Users by offering its products (“One24 Products”) which shall include but shall not be limited to:
One24 Stores
One24 X
One24 Franchise
One24 Business
One24 SpotON
Eligibility to use
You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these terms. While individuals under the age of 18 may utilize/browse the One24 Platform, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent /legal guardian’s registered account. One24 reserves the right to terminate User’s access and refuse to provide User with access to the One24 Platform if One24 discovers that User is under the age of 18 years.
Using the One24 Platform : Account Registration and use
One24 makes the Services available to you through the One24 Platform upon you providing One24 certain required User information and having created an account ("Account") through One24 ID and password or other log-in ID and password (collectively, the "Account Information"). The One24 Platform requires you to register as a User by creating an Account in order to utilize the Services provided. You will be responsible for maintaining the confidentiality of the Account Information,
and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify One24 of any unauthorized use of its Account Information or any other breach of security, and (b) ensure that you exit/log out from the account at the end of each session. One24 cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You may be held liable for losses incurred by One24 or any other customer or visitor to the One24 Platform due to authorized or unauthorized use of your account as a result of your failure in keeping its Account Information secure and confidential.
One24 also allows restricted access to the One24 Platform for unregistered users. At the time of registration, you shall ensure that the Account Information provided by you in the One24 Platform registration form is complete, accurate and up-to-date. Use of another user’s account information is expressly prohibited
One24 Services
One24 is primarily responsible for providing a comfortable shopping experience offline plus online and ensuring the acceptability of the services as promised by One24 to its customers. One24 has right to direct the Store owners to provide the services to One24’s customers.
One24 understands the NEW age Customers requirements and accordingly offers wide variety of products at its platform to service its Customer.
One24 markets the store, providing its Customers with the purchasing/cash-back voucher that entitles them to avail products service in our One24 branded stores provided by our Channel partners as per terms agreed with One24.
In case Customers are not able to select the products from our website, you can call our customer support desk and our team will help you find a suitable solution.
If any order is denied for a confirmed booking, One24 shall ensure that User is provided with an alternate option of comparable standards. In an event, where the alternate option could not be provided, One24 shall arrange for the refund of any pre booking amount collected from the User.
One24 also promises its Users of a comfortable Store walk-in experiences at all its One24 branded stores with following amenities:
Wide variety of products to shop
Wi-Fi (optional)
Hygienic and sanitized stores
In-store Helpers Facilities for your comfort to shop . 24X7 manned front desk to help you with all your queries
You can reach out to us by:
Writing to us on the One24 support page
Calling us on our 24X7 support helpline
Our support team will ensure the best and resolve your concern.
One24 stores involved with the Users right from the time when order is made through One24 platform and throughout the in-store experience, ensuring that the User gets a comfortable experience.
Term & Termination
In case you wish to discontinue you can at any point opt out of your membership of the One24 Platform.One24 deserves the right to unilaterally terminate your use of the One24 Platform without notice or any liability for reasons of breach of the terms mentioned herein.
Terms specifically applicable to Customer :
Users availing Services and One24 Products via the One24 Platform (hereinafter referred to as “Customers”) shall be governed by the following terms and conditions:
Reservation or booking of services
The process of booking Services from this One24 Platform may require you to disclose your personal and confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address etc., you shall not use/access this site from unsecure computers, unsecure communication links, unsecure mobile phones or locations such as Internet-Cafe(s), Cyber-Cafe(s) and other commercially available internet enabled computers or
computer services. The User agrees, acknowledges and confirms that before placing any order on the One24 Platform, the User shall check the Service description and price carefully and by placing an order for a Service you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, look as has been displayed on One24 Platform. That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with the terms, and believing the same to be true and acting on the faith thereof, One24 has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to One24:
the User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment to One24 for Services ordered by the User.
In the event of detecting any suspicious activity from User’s account, One24 reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.
In a credit card transaction; you must use your own credit card for which User has full right & authority to validly use such credit card for making payment to One24. One24 shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on User.
While using the One24 Platform User shall at all times strictly comply with the payment procedure and the terms mentioned herein in their entirety.
Your use of the Services shall be deemed that you are fully satisfied.
The User agrees and acknowledges that in the One24 Platform all Services are offered only at the sole discretion of One24.
Payment & Usage Fee
You hereby agree and understand that you will have to pay the usage fee as mentioned on the One24 Platform for the concerned Services via the payment mode provided on the One24 Platform post which User’s requested reservation will be confirmed. Once the reservation has been confirmed, One24 will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information. One24 uses third party payment providers to receive payments from User. One24 is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. One24 takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.
User making payments for Services provided via the One24 Platform, would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.
Responsibility
You are requested to kindly take due care of all their personal valuables and belongings. One24 and its employees shall NOT be responsible for any loss, theft or damage to the Guests' personal valuables and belongings.
You are requested to kindly take due care of all their personal valuables and belongings. One24 and its employees shall NOT be responsible for any loss, theft or damage to the Customer’s personal valuables and belongings.
User / Guest verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Guest’s identity.
Usage terms
The information, materials, Services available on the One24 Platform may inadvertently include inaccuracies, typographical errors, or outdated information, One24 is not responsible for and shall not be bound to honor typographical or pricing errors on the One24 Platform. One24 reserves the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which One24 believes the User has violated applicable laws or these terms, orders that One24 believes are harmful to One24 or orders that One24 believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information.
One24 neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. Subject to the Services referred in Paragraph “One24 services“ One24, in relation to its platform, expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted
operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products.
One24 shall not be responsible for the delay or inability to use the One24 Platform, unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, services, functionalities and related graphics obtained through the One24 Platform, or otherwise arising out of the use of the One24 Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, One24 shall not be held responsible for non-availability of the One24 Platform during periodic maintenance operations or any unplanned suspension of access to the One24 Platform that may occur due to technical reasons or for any reason beyond One24’s control. You understand and agree that any material or data downloaded or otherwise obtained through the One24 Platform is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data. One24 accepts no liability for any errors or omissions, with respect to any information provided to you.
One24 shall not be responsible for the delay or inability to use the One24 Platform unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the One24 Platform, or otherwise arising out of the use of the One24 Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, One24 shall not be held responsible for non-availability of the One24 Platform during periodic maintenance operations or any unplanned suspension of access to the One24
Platform that may occur due to technical reasons or for any reason beyond One24’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the One24 Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. One24 accepts no liability for any errors or omissions, with respect to any information provided to the User.
One24 may make access to and use of the One24 Platform, or certain areas or features of the One24 Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history
Due to the nature of the Internet, One24 cannot guarantee the continuous and uninterrupted availability and accessibility of the One24 Platform. One24 may restrict the availability of the One24 Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the One24 Platform. One24 may improve, enhance and modify the One24 Platform and introduce new One24 Services from time to time.
One24 may enable features that allow you to authorize other Users or certain third parties to take certain actions that affect your One24 Account. For example, we may enable Users to link their One24 Accounts to businesses and take actions for those businesses, we may enable eligible Users or certain third parties to book listings on behalf of other Users.
These features do not require that you share your credentials with any other person. No third party is authorized by One24 to ask for your credentials, and you shall not request the credentials of another User
Prohibited Content :
As a pre-condition of use of the One24 Platform, User warrants to One24 that User shall not use this One24 Platform for any purpose that is unlawful, unauthorized, or inconsistent with these terms, and the User agrees that this license to use One24 Platform will terminate immediately upon User's violation of this warranty. One24 reserves the right, at its sole discretion, to block/terminate User's access to this One24 Platform and its content at any time, with or without notice. The User agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the One24 Platform by the User:
shall not be false, inaccurate, misleading or incomplete; or
shall not be fraudulent or involve the use of counterfeit or stolen credit cards; or
shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or privacy; or
shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing; or
shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever; or f. shall not create liability for One24 or cause One24 to lose (in whole or in part) the services of One24’s ISPs or other service providers/suppliers. If the User contravenes the foregoing or One24 has reasonable grounds to suspect that the User has contravened the foregoing, One24 has the right to indefinitely deny or terminate User's access to the One24 Platform and to refuse to honor the User's request(s).
The Users are prohibited from engaging in the following activities:
Systematically retrieve data or other content from the One24 Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
Make any unauthorized use of the One24 Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Circumvent, disable, or otherwise interfere with security- related features of the One24 Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the One24 Platform and/or the Content contained therein.
Engage in unauthorized framing of or linking to the One24 Platform.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Make improper use of our support services or submit false reports of abuse or misconduct.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools. h. Interfere with, disrupt, or create an undue burden on the One24 Platform or the networks or services connected to the One24 Platform.
Attempt to impersonate another user or person or use the username of another user
Sell or otherwise transfer your profile
Use any information obtained from the One24 Platform in order to harass, abuse, or harm another person.
Use the One24 Platform as part of any effort to compete with us or otherwise use the One24 Platform and/or the Content for any revenue-generating endeavor or commercial enterprise.
Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the One24 Platform.
Attempt to bypass any measures of the One24 Platform designed to prevent or restrict access to the One24 Platform, or any portion of the One24 Platform.
Copy or adapt the One24 Platform’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the One24 Platform or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the One24 Platform.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the One24 Platform, or using or launching any unauthorized script or other software.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the One24 Platform.
Use the One24 Platform in a manner inconsistent with any applicable laws or regulations.
Communications
When you use the One24 Platform, you agree and understand that you are communicating with One24 through electronic records and you consent to receive communications via electronic records from One24 periodically and as and when required. One24 may communicate with you by email or by such other mode of communication, electronic or otherwise.
You specifically agree that One24 shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received. Further, One24 will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this One24 Platform, you agree that One24 shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that One24 shall not be held liable or responsible for 'phishing attacks' on you. You may accept or decline the cookies when you accesses One24 Platform. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies.
Third Party Links
This One24 Platform may at One24 sole discretion, contain links to One24 Platforms owned and maintained by persons or entities other than One24. One24 may also provide links to the other sites for purpose of enabling the Customer to make payment to One24. Any of the foregoing links do not constitute an endorsement by One24 of any such sites and are provided only as a convenience. One24 is not responsible for the content or links displayed on such sites. One24 is not responsible for the privacy practices of such sites which One24 does not own, manage or control. One24 does not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on
the sites to which this One24 Platform may be linked and One24 shall not be responsible for any deficiency thereof. One24 does not endorse any or all of the materials, Services, and services available on such linked sites, and One24 expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of User and is made at User’s own risk.
Intellectual Property
One24 Platform and the content posted herein which shall include but shall not be limited to pictures, branding, text, graphics, designs, brand logos, audio, video, interfaces and /or any other information, or the overall arrangement of content is protected and is owned, controlled or licensed by or to One24; all comments, feedback, ideas, suggestions, information or any other content provided by the User(hereinafter referred to as “One24 IP”). You may not modify, publish, copy, transmit, transfer, sell, reproduce, modify create derivative works from, license, distribute, frame, hyperlink, download, repost, perform, translate, mirror, display or commercially exploit One24 IP in any other way.
The User agrees that any feedback, comments, ideas, suggestions, information, or any other content which User contributes to One24 or One24 Platform (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for One24 to adopt, publish, reproduce, disseminate,
transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The User represents and warrants that User owns or otherwise controls all of the rights to the content that he/she may contribute to this One24 Platform and that use of his/her content by One24 shall not infringe upon or violate the rights of any third party.
Privacy
Please refer the privacy policy which will also govern your use of One24 Platform and/or Services which can be accessed here: https:// www.One24store.com/privacy-policy?One24corporate=
Sensitive Information policy
Accessing background location is crucial for our application, as it involves tracking the location of delivery partners or drivers. In order to provide real-time updates to customers about the status and location of their package, it is necessary to have continuous access to the delivery partner's location, even when the app is running in the background or the screen is locked. When a customer places an order, the delivery app assigns a delivery partner to fulfill the order. The delivery partner then uses the app to navigate to the pickup location and subsequently to the customer's address. In order to provide accurate real-time tracking information to the customer, the app needs to continuously monitor the delivery partner's location, even if the app is not actively being used or if the screen is locked. This is where background location access becomes crucial. By accessing the delivery partner's location in the background, the app can provide accurate updates to the customer about the estimated delivery time, the location of the delivery partner, and any unexpected delays or changes to the delivery route. This level of transparency helps to build trust between the customer and the delivery service, and can ultimately lead to increased customer satisfaction and loyalty. We access background location with the user's consent and with proper consideration for their privacy and security. we adhere to industry standards and best practices for handling sensitive user information, and clearly communicate to users how their location data will be used and protected..
Indemnification
Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to One24 herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold One24 harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted
against or incurred by One24 that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.
No warranty
The Services are provided by One24 on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, One24 makes no warranty that (i) One24 Platform or the Services will meet your requirements or your use of the One24 Platform or will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the One24 Platform, or Services will be effective, accurate or reliable; (iii) the quality of the One24 Platform, or Services will meet your expectations; or that (iv) any errors or defects in the One24 Platform or Services will be corrected. No advice or information, whether oral or written, obtained by you from One24 or through or from use of the One24 Platform shall create any warranty not expressly stated in the terms of use. One24 shall have no liability to the User for any interruption or delay, to access the One24 Platform irrespective of the cause.
It is hereby further clarified that One24 and Channel Partners are separate and independent entities and One24 does not work as representative or agent of the Channel Partner.
One24 will be the first point of contact in respect of online payment dispute management, refunds, cancellations, returns and customer support as they relate to the use of One24 services. User can reach out to One24 to mediate or resolve any online payment dispute or disagreement between User and Channel Partners. One24 shall not be made a party to any dispute between the User(s) and Channel Partner(s), except in disputes relating to One24 services as mentioned above. This website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at http://mouseflow.com/opt-out.
Limitation of Liability
One24 shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this One24 Platform or any of the information, software, services and related graphics contained within the One24 Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if One24 has been advised of the possibility of damages.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, One24'S ENTIRE LIABILITY TO THE USER FOR ANY CLAIM ARISING OUT OF AVAILING One24 SERVICES/ BROWSING THE One24 PLATFORM
SHALL BE LIMITED TO THE AMOUNT EQUIVALENT TO THE PRICE PAID FOR THE PRODUCT AND SERVICES GIVING RISE TO SUCH CLAIM.
You hereby waive any and all claims, causes of action, or the rights to bring such claims or causes of action, arising out of or related to the site, communication, or these terms and conditions after one (1) year from the first occurrence of the kind of act, event, condition, or omission upon which the claim or cause of action is based. In an event, One24 is made liable to pay for losses, damages, etc. as mentioned above, under any law for the time being in force. One24 has a right to recover the same under such law from the fees / revenue to be remitted to Channel Partner and remit the balance to the Channel Partner during monthly settlement process.
Refund Claim Period
If you wish to claim a refund, you have an option to raise the request within 7 days or as mentioned on the order..
Modification of these Terms
One24 reserves the right to modify these Terms at any time in accordance with this provision.
General Provisions
Governing Law and Jurisdiction: This Agreement, and all transactions entered into on or through One24 Platform shall be interpreted, construed and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. User agrees that all claims, differences and disputes arising under or in connection with or in relation hereto the One24 Platform, the terms or any transactions entered into on or through the One24 Platform or the relationship between User and One24 shall be subject to the exclusive jurisdiction of the courts at Delhi and User hereby accede to and accept the jurisdiction of such courts.
No Waiver :Any failure, delay or forbearance on the part of One24 in: (i) exercising any right, power or privilege under this Agreement; or (ii) enforcing terms of this Agreement, shall not operate as a waiver thereof, nor shall any single or partial exercise by One24 of any right, power or privilege preclude any other future exercise or enforcement thereof.
Severability: The Parties hereto agree that each of the provisions contained in this Agreement shall be severable, and the unenforceability of one or more provisions of this Agreement shall not affect the enforceability of any other provision(s) or of the remainder of this Agreement.
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